Terms of Service

These Terms of Service ("Terms") govern access to and use of the Rofiant website, application, APIs, dashboards, and related services (collectively, the "Services") operated by Rofiant ("Rofiant," "we," "us," or "our").

By creating an account, accessing the Services, or clicking to accept these Terms, you agree to be bound by them and by our Privacy Policy. If you do not agree, do not use the Services.

You may use the Services only if you meet the requirements below:

• If you are under 18, you may create an account in limited minor mode. Rofiant does not collect or store personal profile or usage data for minor accounts beyond what is required to operate the account. Users 18 and older must have legal capacity to enter a binding contract.
• If you register on behalf of an organization, agency, or other entity, you represent that you have authority to bind that entity to these Terms.
• You provide accurate registration information and keep it current.
• You maintain the confidentiality of your credentials and notify us promptly at security@rofiant.ca if you suspect unauthorized access.

Rofiant provides AI platform services including conversational chat, voice transcription and analysis, document intelligence, autonomous agents, workflow automation, knowledge bases, API access, agency administration, audit logging, and related enterprise controls.

We may add, modify, suspend, or remove features at any time. We provide the Services on a commercially reasonable efforts basis unless a separate signed agreement states otherwise.

You are responsible for activity under your account and for how members of your organization use the Services. This includes:

• Protecting passwords, API keys, webhooks, and session tokens.
• Enabling multi-factor authentication where available, especially for administrative roles.
• Monitoring use of your workspace, agency, or organization account.
• Configuring role-based access, export controls, and data handling rules required by your organization.

You will not use the Services, or assist anyone else to use the Services, to:

• Violate any applicable law, regulation, court order, or contractual obligation.
• Generate, store, or transmit content that is illegal, exploitative, threatening, harassing, defamatory, hateful, or that promotes violence.
• Infringe intellectual property, privacy, publicity, or other rights of any person or entity.
• Upload malware, attempt unauthorized access, probe or scan systems without authorization, or interfere with service operation.
• Access another user's account or data without permission.
• Scrape, crawl, harvest, or collect data from the Services through automated means except through documented APIs and within published rate limits.
• Reverse engineer, decompile, or attempt to derive source code or underlying models except where applicable law expressly permits it.
• Overload, disrupt, or impair the Services or connected networks, including through denial-of-service activity or excessive automated requests.
• Impersonate Rofiant, another user, or misrepresent your affiliation.
• Send unsolicited communications or use the Services primarily as a messaging relay.
• Upload, process, or export ITAR-controlled, classified, or other regulated data without authorization from your organization and compliance with applicable export and security laws.
• Circumvent usage limits, billing restrictions, access controls, or security measures.

We may investigate violations, remove content, suspend accounts, and report activity to law enforcement when we believe it is necessary.

The Services use machine learning models that generate probabilistic outputs. AI responses, summaries, transcriptions, classifications, and workflow results may be wrong, incomplete, biased, or outdated.

You must review outputs before relying on them for legal, medical, financial, safety-critical, operational, or compliance decisions. Rofiant does not provide professional advice of any kind through the Services.

You remain solely responsible for how you use AI outputs and for verifying accuracy, suitability, and legality before acting on them or distributing them inside or outside your organization.

You retain ownership of content, files, prompts, and data you submit to the Services ("Customer Content"). You grant Rofiant a worldwide, non-exclusive license to host, store, reproduce, process, transmit, and display Customer Content only as necessary to provide, secure, and support the Services and as otherwise permitted by these Terms or a signed order form.

You represent that you have all rights necessary to submit Customer Content and that your submission and our processing under these Terms do not violate law or third-party rights.

We may remove Customer Content that violates these Terms, creates risk for Rofiant or other users, or when required by law.

Rofiant and its licensors own the Services, software, documentation, branding, and all related intellectual property. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. You may not use Rofiant trademarks without prior written consent.

The Services integrate with third-party providers such as AI inference, payment, email, analytics, and infrastructure vendors. Your use of those providers may be subject to separate terms. Rofiant is not responsible for third-party services we do not control.

Paid plans are billed through our payment processor, Creem, unless otherwise stated in a signed order form:

• Fees depend on the plan you select and any usage-based charges disclosed at purchase.
• You authorize us and our payment processor to charge your selected payment method on a recurring basis until you cancel.
• Subscriptions renew automatically at the end of each billing period unless canceled before renewal.
• Fees exclude applicable taxes, duties, and levies unless stated otherwise. You are responsible for taxes associated with your purchase except for taxes based on Rofiant's net income.
• Except where required by law or expressly stated in a signed agreement, fees are non-refundable.
• We may change pricing for renewal terms with reasonable advance notice. Price changes apply to subsequent billing periods.

Failure to pay may result in suspension or termination of paid features.

We strive to keep the Services available, but downtime, maintenance, model outages, and third-party failures can occur. We do not guarantee uninterrupted or error-free operation.

We may change, deprecate, or replace features, API endpoints, and model providers. Where a change materially reduces core functionality for paid customers, we will use commercially reasonable efforts to provide advance notice.

Our Privacy Policy explains how we collect and process personal information. If you require a data processing agreement, business associate agreement, or other compliance addendum, contact legal@rofiant.ca. In the event of conflict between these Terms and a signed enterprise agreement, the signed agreement controls for that customer.

You may not use or export the Services in violation of Canadian export laws, U.S. export control laws, sanctions regulations, or other applicable trade restrictions.

You represent that you are not located in, organized under the laws of, or ordinarily resident in a jurisdiction subject to comprehensive sanctions, and that you are not a prohibited party under applicable sanctions lists.

If you are a government agency or regulated entity, you are responsible for determining whether the Services meet your authorization, accreditation, data residency, and records-management requirements before production use.

References on our website to FedRAMP, ITAR, or similar frameworks describe our compliance roadmap and available controls unless explicitly identified as a completed certification in a signed agreement.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROFIANT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ROFIANT DOES NOT WARRANT THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR ANY PURPOSE, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROFIANT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF ROFIANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROFIANT'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO ROFIANT FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

Some jurisdictions do not allow certain limitations. In those jurisdictions, Rofiant's liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless Rofiant and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your Customer Content, your use of the Services, your violation of these Terms, or your violation of applicable law or third-party rights.

Rofiant will notify you of a claim subject to indemnification and give you reasonable control of the defense, provided that Rofiant may participate with its own counsel at its expense.

Either party may end the relationship as follows:

• You may stop using the Services and cancel your subscription at any time through account settings or by contacting support.
• We may suspend or terminate access immediately if you violate these Terms, create security or legal risk, fail to pay fees, or if we discontinue the Services.
• Upon termination, your right to access the Services ends. Provisions that by their nature should survive will survive, including ownership provisions, warranty disclaimers, indemnities, limitations of liability, and dispute terms.

We may retain and use information as described in our Privacy Policy after termination.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

Before filing a claim, you agree to contact legal@rofiant.ca and attempt to resolve the dispute informally for at least 30 days.

Except where prohibited by applicable law, you agree that the courts located in Ontario, Canada have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, and you consent to personal jurisdiction in those courts.

The following general terms apply to these Terms:

• You may not assign these Terms without Rofiant's prior written consent. Rofiant may assign these Terms in connection with a merger, acquisition, or sale of assets.
• If any provision is unenforceable, the remaining provisions remain in effect.
• Failure to enforce a provision is not a waiver of future enforcement.
• These Terms and the Privacy Policy constitute the entire agreement between you and Rofiant regarding the Services unless superseded by a signed enterprise agreement.
• We may update these Terms by posting a revised version and updating the date above. Material changes take effect no sooner than 30 days after notice unless required sooner by law or for security reasons. Continued use after the effective date constitutes acceptance.

If you enter a signed order form, statement of work, or master services agreement with Rofiant, that document controls for the subject matter it covers. In case of conflict, the signed enterprise document prevails over these Terms.

Legal notices and questions about these Terms: legal@rofiant.ca.